Your privacy
The information behind a booking should be as clear as the booking itself.
We use booking details to arrange your service and keep you informed. We do not sell personal information. This site does not collect card details or run advertising trackers.
1. Who handles your information
This notice covers The Wash Hub website, booking platform and related support. See our operator and contact information. Contact washhub@tosh.co.za for privacy matters. The booked business also handles information needed to provide its service and may have its own responsibilities and privacy notice.
2. What we collect and why
| Information | Purpose and choices |
|---|---|
| Name and mobile number | Identify and contact you about your booking. Required to book; the mobile number also helps match your booking reference. |
| Email address | Optional contact information, if you supply it. Entering an address does not subscribe you to marketing. |
| Vehicle registration and size | Match the vehicle to the wash and selected package. Required for car-wash bookings. |
| Address, city and instructions | Route mobile teams and arrange site access. Address and city are required for mobile bookings; notes are optional. Avoid sensitive details and reusable security codes. |
| Appointment and transaction records | Manage availability, status, changes, price, cash receipts, partner settlements and disputes. These records can show who was served, when and by which business. |
| Account, session and technical records | Manage authorised staff access, secure forms, investigate faults and limit abuse. This may include account identifiers, password hashes, IP addresses, browser details and request logs. |
| Messages and support correspondence | Send service updates and investigate enquiries. We store notification content, recipient, status and provider reference. |
Information comes from you, authorised staff or booking integrations acting for a business. If someone books for you, they must be authorised and make this notice available to you. Without required details we may be unable to arrange the service.
Processing is based on fulfilling a booking, legal obligations and legitimate operational or security interests, as applicable. Where consent is required, it is separate and may be withdrawn. We do not treat acceptance of booking terms as blanket privacy consent.
3. Who receives information
Authorised platform operators, the booked business and assigned staff can use relevant booking details. Booking-operation emails go to washhub@tosh.co.za. Partners can access their own authorised records through the platform.
- Render hosts the production application and database in Frankfurt, Germany. Hosting, network and support operations may involve other locations.
- SMSPortal receives your mobile number and the service-message text to submit SMS updates. Messages include a reference, status and appointment time.
- Email providers process operational messages and support correspondence. A provider configured to deliver our email receives the message, recipient and delivery metadata.
We may disclose information where legally required or necessary to investigate a dispute or protect rights. Any overseas transfer must meet POPIA’s transfer requirements; privacy safeguards must also cover service-provider processing.
4. Retention and security
Booking records are kept to deliver services, handle corrections or disputes, and meet applicable accounting and legal obligations. Access notes, messages and technical logs should not be kept beyond their operational or legal purpose. A legal hold may require some records to remain available. Ask us about the records and retention reasons relevant to you.
Deletion is handled through a reviewed request; there is no automatic deletion promise or self-service erasure feature. Where information must be retained, we will explain why. Backup copies may remain until the applicable backup cycle ends and are not used as active booking records.
The application uses HTTPS in production, password hashing, role-based access and signed booking links. No system eliminates every risk. Keep your private booking link secure; it permits access to the booking. If you believe information has been exposed, contact us. Security incidents will be assessed and notified where required by law.
5. Your choices and requests
You may request access, correction or deletion, object to qualifying processing, withdraw consent where relied upon, and complain to the Information Regulator. These rights are subject to applicable legal requirements. We may need proportionate proof of identity or authority before releasing or changing records.
Email washhub@tosh.co.za with “Privacy request” and enough information to identify the booking. Do not attach an identity document unless we explain why it is needed and how to provide it safely. Our information-access page explains formal requests. You can contact the Information Regulator directly.
6. Messages, children and updates
Booking and status SMS messages are service communications. This application has no marketing subscription flow. Contact us about an incorrect number or unwanted message; please do not assume replies to an automated SMS reach our team. Essential booking coordination may still be necessary.
The booking service is intended for adults. Do not submit children’s information. Contact us if it has been supplied inadvertently. We do not use this application to make automated decisions with legal or similarly significant effects about you; availability calculations allocate booking slots.
See the cookie notice for browser storage. Changes to this notice will show a new date, and material changes will be brought to affected users’ attention where required.